Full-Time Administration & Office
Swedish Speaking Online Content Moderator/Customer Support Agent
Role overview
About this role
Besedo is a Swedish company with offices in five locations around the world, providing content <br>moderation solutions to leading online marketplaces, dating sites, and sharing economy services. <br>Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our <br>manual services. Besedo is a very multicultural company, and it shows through our employees, <br>who between them, boast a range of 17 different languages. Besedo is a fast-growing tech<br>company providing tools and services to online marketplaces around the world. <br>At Besedo, our moderation teams are at the core of our business and essential to our success. <br>We invest in our co-workers and love to see you grow with the company. In fact, 50% of our <br>managers and experts started as content moderators. <br>Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all! <br><br>Job description: <br>Your Role and Responsibilities: <br>-Supporting users and answer their questions via email <br>-Reviewing and moderating ads and user-profiles, with high accuracy at a fast pace <br>-Participating in regular training sessions to learn and maintain expert knowledge of <br>publication rules, market trends and moderation best practices <br>-Collaborating with your team members <br>-Providing feedback to managers on trends, common end-user mistakes and questions. <br>You are our eyes and ears and you know the users the best! <br>-Giving input on improvements of publication rules to improve user experiences <br><br>Requirements <br>-Fluent in Swedish and have good knowledge of English <br>-Flexible and able to make quick decisions in a dynamic environment <br>-Conscientious and reliable - commitment is one of our core values! <br>-Eagle-eyed with great attention to details <br>-Caring about people - you will be working with securing the online safety our customers <br>and their users <br>-Ideally interested in marketplaces, shared economy and new technology <br>-Previous experience in content moderation, customer care and/or online business is a <br>plus <br><br>Vacancy additional information <br>Any other benefits <br>-An opportunity to make a positive impact on the digital world, by making the internet <br>a safer place. <br>-A stimulating and rewarding job in a fast-moving, innovative and international tech<br>company. <br>-Career opportunities within a management or expert field. <br>-Additional vacation days. <br>-Free fruit, tea and coffee if you prefer working in the office. <br>-Ability to work from home when working late shifts and weekends. Night Shifts are until <br>Midnight! <br>-Free day transport to the office from certain areas within Malta. <br>-Team performance bonus and working from home allowance, <br>-Corporate discounts for gym memberships, shops and taxi's. <br>-Private Health Insurance, eye care tests, health and well-being professional support. <br>-Refer a friend bonus scheme. <br>-Comprehensive training and constant feedback. <br>-Fun events, great colleagues and a fresh, playful workplace with a variety of cultures. <br>-Relocation packages for international applicants. <br><br>The enduring goal of Besedo in Malta is that the composition of our workforce should reflect <br>that of the communities in which we work." <br><br>How will the interviews be held? <br>Online
Public vacancy via EURES, the official EU job mobility portal (national source: Jobsplus Malta where applicable).